FAQS

  • Coaching

    Success Club - Commissions - And More
    Most questions can answered here....

    Most questions can be found by simply searching Beachbody’s Faqs.

    Click on the following link to search or to click on the icons to the most common searches:

    https://faq.beachbody.com/app/home

    How do I log into my coach online office?

    Log into the following website:

    https://coach.teambeachbody.com

    How do I help my customer with their order?

    Log into Share-A-Cart and help click on New Enrollement/Order and then follow the steps to set them up

    https://shareacart.teambeachbody.com/shac/us/

    This will allow you to choose programs, supplements, and even the coaching option if they choose.

    After filling everything out you will have a link generated for you to share with them along with an email sent to them for them to be able to purchase things easily.

    How can I sign up a free customer and what is the point of it?

    Log into Share-A-Cart at:
    https://shareacart.teambeachbody.com/shac/us/

    Enter their name, email, and click continue. At the top you will click on ‘ENROLL WITHOUT PURCHASE’ This will generate a link to share with them and also send them an email.

    The purpose of this would be to do free groups with them and have them see what all we have to offer through partnering with Beachbody.

    This also helps if they do grow in relationship with you and choose to buy to have things go smoothly later on and them not accidentally be put under another coach.

    How do I know where to place coaches?

    Here’s the video URL to help explain things: https://www.youtube.com/watch?v=dV1lfV8jNJ0

    How many SC points do we get for product we sell?

    Earn Success Club points by selling Home Direct products to customers and new Personally Sponsored (PS) Coaches.

    Customer Orders Earn:

    2 Success Club points for new Home Direct product or Challenge Pack worth at least 90 PV.

    1 Success Club point for multiple Home Direct products totaling at least 90 PV.

    PS Coach Orders Earn:

    2 Success Club points for new Home Direct product or Challenge Pack worth at least 90 PV. Must be purchased within 31 days of enrollment.

    1 Success Club point for multiple Home Direct products totaling at least 90 PV. Must be purchased within 31 days of enrollment.

    IMPORTANT: Only 2 points maximum can be earned for each customer (not ps coach) every rolling 6 months. HDs generated from Success Club Leads don’t earn SC points.

    Can I move a coach once they sign up?

    You can move someone within the first 72 hours of them signing up AND they can not have anyone else placed under them yet.

    Where are the Military Waiver Forms to fill out?

    All the information, including the links to the forms to fill out will be found at the following link:

    https://faq.beachbody.com/app/answers/detail/a_id/2916/catid/0/TLP/0

    How to get your coach fee waived after buying a challenge pack.

    • Enroll as a Coach online and pay the Coach fee.
    • To get the Business Starter Kit fee the refunded, please fill out the refund request form and within 31 days of enrolling as a Coach.

    – The full $39.95 US ($49.95 CAD) Coach fee, plus any tax, will be refunded.

    – The $5 handling fee for Canadian orders is nonrefundable.

    • To get the refund, it must be requested within 31 days of enrollment.

    Click on the following link to fill out the form:

    https://fs18.formsite.com/TeamBeachbody/ChallengePack/index.html?1380545314891

    Can someone switch to me as a coach?

    A lot of times our clients are not aware of how our business works. Please try to redirect them back to their coach to work with them. At times there are situations where coaches are not working the business and a customer is left to themselves. In this case you can send them the following link with your coach information for them to switch with.

    https://faq.beachbody.com/app/customer_coach_change_form/lob/team

    Shakeology

    Recipes - Cancellations - Pricing - Changing Orders
    How does someone change their Shakeology order?

    Sign in to your Beachbody account by copy and pasting the following link into your browser:

    https://www.teambeachbody.com/shop/us/login

    You will be directed to log in. From there you will click on the little Icon of a person on the top right corner and then click on ‘My Orders’.

    You will find the upcoming order by looking at the date to the right and then click on “Click for details”

    A dropdown menu will appear. Here you have several options to click on. You can change flavors, servings, update your credit card, change the ship date and more.

    Click on the option of your choice and then follow the instructions for each option.

    How can I change my HD order for next month

    Sign in to your Beachbody account by copy and pasting the following link into your browser:

    https://www.teambeachbody.com/shop/us/login

    You will be directed to log in. From there you will click on the little Icon of a person on the top right corner and then click on ‘My Orders’.

    You will find the upcoming order by looking at the date to the right and then click on “Click for details”

    A dropdown menu will appear. Here you have several options to click on. You can change flavors, servings, update your credit card, change the ship date and more.

    Click on the option ‘Change Ship Date” and then follow the instructions. You can even skip a month if needed.

    A customer is concerned about the Green Tea in Shakeology due to religious beliefs.

    YES! Go to this link and read all about it:

    http://www.scottiehobbs.com/green-tea-in-shakeology/

    If a customer orders a challenge pack and is not happy with their shakes are they still under the guarantee if they want to return it?

    Challenge Packs are billed as an entire package, and the items are not billed separately; therefore, the entire package would have to be returned, in order to receive a refund. Unfortunately, partial returns for Challenge Packs are not available due to the packages being billed as a whole unit, and not individual products.

    HOWEVER— They CAN call customer service and exchange for another flavor. They will just have to pay for shipping.

    Where can I find some good Shakeology recipes?

    Check out the recipes on the Shakeology website.

    http://www.shakeology.com/shk/us/shake-recipes

    Can you drink Shakeology while pregnant/nursing?

    I always advise that people speak with their doctor first to clear it with them on a personal basis. But MANY pregnant women drink Shakeology while pregnant and nursing— most replace this with their prenatal vitamins so they don’t over-do the vitamins and nutrients. And some do half scoop. VEGAN is the best option for pregnant women.

    Customers

    Questions that are related to your Customers.
    Where do I go to enter in my checking account info into the BeachBody Site?

    Log into your coach online office and click on ‘MY BUSINESS’ EFT MANAGEMENT at the bottom

    My customer ordered more than 24 hours ago and it isn’t showing up in my back office. What should I do?

    Most likely, they are linked to an old coach (even if they don’t realize it). You have 2 options:

    1. Give them your coach ID and have them get their order number and send this email tocustomerservice@teambeachbody.com:
    Hi!
    I need to switch my coach to {YOUR NAME, (Coach ID#xxxxxx)} and have my order I placed yesterday transferred to her account as well. ORDER#xxxxxxxxxx

    Thanks,

    Their Name

    2. YOU can change it if you have some of their info— go here to find out how—-https://faqcoach.custhelp.com/app/answers/detail/a_id/ 2336/kw/coach%20change (Must Be Logged In to Your Coach Account)

    My card was just charged 40 on top of shakeology and the 15.95 business fee. What is that charge and why is it there?

    This is your club membership fee. It is only billed QUARTERLY— so every 3 months. As a club member, you have complete access to teambeachbody.com— my favorite thing you can do there is create a customized meal plan for you and your challengers based on their goals.
    If you are a new coach and you aren’t going to be emerald very soon– you CAN cancel this club membership. HOWEVER— being a club member is one of the MANDATORY prerequisites for earning free shakeology customers through success club. So if you want to earn those free customers— you DO earn the commission on these leads— you HAVE to be a club member. And as long as you are hitting success club 5 each month, you will get at least one free customer each month and the fee will be paid for within the first month.

    How many coaches do you need under you to hit Emerald rank and how many for Diamond?

    EMERALD: personally sponsor 1 *active coach on each leg. (active=50PV or more each month)
    DIAMOND: personally sponsor 4 active coaches on each leg— ONE of those coaches on EACH LEG is also an emerald coach

    How often are we paid commissions from Beachbody?

    We are paid every THURSDAY. The Beachbody week officially ends at 11:59pm EASTERN on Wednesdays.

    Your weekly commissions will show up under ‘MYBUSINESS’ then ‘MY COMMISSIONS’ but it PAYS OUT the following week and will show up in ‘MY EARNINGS’ the day it should hit your bank account.

    How do you qualify for free customer leads from beachbody?

    Once you rank advance to be an EMERALD coach, you will then start receiving monthly customers from beachbody— those people who have ordered through beachbody.com and not through a coach directly. You DO NOT receive the initial commissions for their order, but you DO receive the commission off anything they order in the future.

    How do you qualify for success club leads?

    1- Be Emerald rank or higher – personally sponsor one active coach on each leg
    2- Earn success club 5 or higher each month
    3- Have your $15.95 business fee paid for the month
    4- Must have 90PV worth of shakeology HD
    5- Be a club member for TEAMBEACHBODY.COM and update your profile- bio, before/after pic (MUST at least have a before pic)- to update: go to teambeachbody.com and login>under your name, click ‘my dashboard’> edit profile.

    **The cost to be a club member is about $39 charged QUARTERLY. This will more than pay for itself with your free customers since we’ll all be hitting at least SC 5 each month! 🙂 This also gives you access to create CUSTOMIZED meal plans on teambeachbody.com — this is an awesome resource to use for your challengers who might be struggling with eating healthy.

    Besides the obvious sales/growing your business what is the advantage to hitting SC 10 instead of SC 5?

    The first benefit is that you would be more likely to receive more free shakeology leads the following month than if you only hit SC5. The second benefit has to do with the success club trip. You earn double the amount of travel cash if you earn SC10 each month vs just SC5.